shipping policy
FREE SHIPPING for orders over €80 whose shipping address is Peninsula and Portugal (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla).
The cost for orders outside the European Union is calculated based on the destination entered in the form:
- Spain and Portugal (excluding the Balearic Islands, the Canary Islands, Ceuta and Melilla):Free first order
- Europe and rest of Spain: €18
- Rest of the world:Request a quote by emaileshop@kakimate.com
Customs costs are not included in the price and must be paid by the buyer.
IMPORTANT:In case of return of the product, the shipping costs will be deducted when making the return of the purchase amount.
delivery times
Orders are prepared every working day at the following times:
- From Monday to Friday from 9:00 a.m. to 2:00 p.m.
Orders placed outside these hours will be prepared on the next business day.
Shipments are made by express mail. The deadlines are:
- Spain – between 48 and 72 business hours
- Rest of the world between 5 and 7 business days
Kakimate undertakes to deliver the products in perfect condition to the address you indicate on the order form, within normal business hours.
Kakimate will not be responsible for errors caused in delivery when the shipping address entered in the order form does not match reality or has been omitted.
The maximum term set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 2-7 working days, from the date of the order.
These deadlines are means, and therefore an estimate. In case of delays in delivery, Kakimate will inform you as soon as it becomes aware of it.
Each delivery is considered made from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to Kakimate, you can cancel your order in accordance with the procedure described in the "Returns" section, as if it were a defective order, without assuming the shipping or return costs. .
Those cases in which the order has been made available to you by the transport company within the agreed period and could not be delivered for attributable causes will not be considered delays in delivery.
If at the time of delivery you are absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.
If, after 7 business days from the date the order was dispatched, the delivery had not been arranged, you should contact us. In the event that you do not do so, after 10 business days have elapsed since the delivery of the order, it will be returned to Kakimate and you will have to bear the costs of shipping and returning the merchandise to origin, as well as the possible costs of associated management.
If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, we will contact you to decide if you cancel the order and we pay you the amount (cost of the products and shipping costs), or if we send a new order again, at no additional cost.
At the time of delivery, it is recommended that you check the good condition of the package with the transport company that, on behalf of Kakimate, delivers the product, indicating on the delivery note any anomaly that you could detect in the packaging.
If later, you detect any incident such as blow, breakage or any damage caused to it by the shipment, we ask you to notify us by e-mail toeshop@kakimate.com in the shortest possible time (maximum 5 working days), in order to process the return.