Refund policy

If you want to make an exchange or return of an item purchased in the online store, you must request it through an email to eshop@kakimate.com within a maximum period of 15 calendar days from receipt of the product, letting us know the reason for the change or return if you think it is necessary to help us continue to improve.

The items must be returned in their original condition, together with any accessories related to them, and cannot be used, washed or damaged. They must keep their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product should be sent to the following address: Ivet Torrent, at calle La Riera 90-100 E1 Bajos 1ª, Caldes d'Estrac 08393, Barcelona. Phone: 673 59 73 88

IMPORTANT: If the product is returned, the shipping costs will be discounted at the time of refunding the purchase amount. Until we receive the item in our warehouse it is your responsibility. We recommend that you send the item by courier or registered mail and that you keep the proof of shipment. The cost of this shipment is at your expense.

You have a period of 15 calendar days to return the order, counting from the delivery date of the order in accordance with article 44 of Law 7/1996 on the Regulation of Retail Trade. You must send the product in perfect condition and in its original packaging, including everything that would have been sent with it and its labels in perfect condition, to the address of Ivet Torrent, at calle La Riera 90-100 E1 Bajos 1ª, Caldes d 'Estrac 08393, Barcelona. Phone: 673 59 73 88

We will refund the amounts received by payment, without any retention and within a period of no more than thirty days. However, the provisions above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the very nature of the items to be acquired, it is impossible to carry it out.

It is possible to make changes from one product to another, only the desired product must exist.

The return costs of the return are at your expense, except in the case of defective or incorrect products.

We accept your return as long as the products to be returned are in the same state in which they were delivered, the purchase receipt and must keep its original labeling and packaging.

We will send you an e-mail confirming the acceptance of the return, and will proceed to pay the amount of the returned products, less the cost of returning them. The shipping costs of the order will only be refunded in the case of defective or incorrect products.

Warranty

Users benefit from the guarantee offered by Kakimate, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.

Defects or damage due to improper use or handling of the articles or wear caused by normal use of the same are not included in this guarantee, as well as defects, or incorrect use of the washing instructions, that come in every garment.